G Hub Plus

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Service Repair Policy
DISCLAIMER

  1. G Hub Plus will only perform and provide computer services, repairs, and upgrades as requested by the customer.

  2. G Hub Plus will conduct Honest, Reasonable, and Considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

  3. Computer service/ repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded, examples: Age of PC, repair/ replacement parts obsolete (memory chips, motherboards, etc). The length of time required to service/ repair your computer cannot be predicted.

  4. You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. If in either case you have not, G Hub Plus will not be responsible for any data loss or damage whatsoever.

BILLING TERMS

  1. An estimate of cost for work will be provided before performing computer services/ repairs. Estimates are not guaranteed.

  2. In the case that there is an unforeseen deviation or hardware supply beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.

  3. In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honoured by G Hub Plus.

PAYMENT TERMS

  1. Full payment is due upon completion of services, upgrades, or repairs.

  2. Computer parts, hardware, and software that are ordered or special ordered must be paid in advance.

  3. G Hub Plus accepts Cash, PayNow and Direct Transfer.

LIABILITY

  1. Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).

  2. Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.

  3. In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/ failures. You the customer agree to hold G Hub Plus and any person(s) associated with G Hub Plus or involved in the work being done for you harmless from all damages resulting from such problems and loss.

  4. It is your responsibility to backup your data. G Hub Plus will not be responsible for any or all data loss whatsoever.

SUPPORT

  1. Customer satisfaction is our utmost importance.

  2. All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

  3. Free support will be provided for problems to be resolved from the service order, but not resolved.

REPAIRS & SERVICE GUARANTEE

  1. All services and repairs are guaranteed for 90 days from the completion/ acceptance date on the Service Order.

  2. If later found that the service or repair was incorrectly diagnosed by the technician. Then G Hub Plus will perform the repair/ service free of any labour charge. Only the new parts will be charged.